Privacy Policy

Last Updated: December 20, 2024

✨ Updated: Now includes information about Meta Pixel advertising tracking

Who We Are

Get Real-ISH is a service provided by Infinite Sound House LLC ("we," "us," or "our"), located at 5000 Eldorado Parkway, Suite 401, Frisco, TX 75033. We help AI music creators transform their tracks into copyright-eligible works through professional assessment, documentation services, and optional copyright filing.

Information We Collect

Information You Provide to Us

Newsletter Signup:

  • Email address
  • First name (if provided)
  • Last name (if provided)
  • Any additional information you voluntarily provide in communications

Service Purchases:

  • Name and contact information
  • Payment information (processed securely through our payment providers)
  • Music files and related materials you submit for our services
  • Information about your creative process and modifications
  • Legal and administrative information for copyright filing

Communications:

  • Messages you send us via email, contact forms, or social media
  • Responses to surveys or feedback requests
  • Information shared in support interactions

Information We Collect Automatically

Website Usage:

  • IP address and general location information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral sources (how you found our website)
  • Device information (desktop, mobile, etc.)

Cookies and Tracking:

  • We use cookies to improve your website experience
  • Analytics cookies to understand how visitors use our site
  • Marketing cookies to deliver relevant content and ads
  • Preference cookies to remember your settings

🆕 Advertising and Analytics Tracking (Meta Pixel):

We use third-party advertising and analytics services, including Meta Pixel (Facebook Pixel), to understand how visitors interact with our website and to deliver relevant advertisements.

What the Meta Pixel Collects:

  • Pages you visit on our website
  • Actions you take (viewing products, starting checkout, completing purchases)
  • Device and browser information (device type, browser version, screen size)
  • IP address and general location
  • Referral source (how you arrived at our website)
  • Time and date of your visit

How We Use Meta Pixel Data:

  • Measure the effectiveness of our advertising campaigns
  • Understand which ads lead to purchases or sign-ups
  • Show relevant advertisements to people who have visited our website (retargeting)
  • Create audiences of people with similar interests to our customers (lookalike audiences)
  • Optimize ad delivery to people most likely to be interested in our services
  • Track conversion events (purchases, sign-ups, quiz completions)

Data Sharing with Meta:

When you visit our website, the Meta Pixel automatically sends information to Meta Platforms, Inc. This data is used by Meta to attribute website visits and conversions to specific advertisements, build user profiles for advertising purposes across Meta's platforms (Facebook, Instagram, Messenger), and provide us with aggregated analytics about ad performance.

Your Opt-Out Options:

You can control advertising tracking:

Note: Opting out of personalized advertising does not mean you will see fewer ads; it means the ads you see will be less relevant to your interests.

Google Analytics:

We use Google Analytics to understand website traffic patterns and improve user experience. Google Analytics collects similar information to the Meta Pixel.

Opt-Out: Install the Google Analytics Opt-out Browser Add-on

How We Use Your Information

Primary Uses

Service Delivery:

  • Process and fulfill your Get Real-ISH service orders
  • Provide customer support and respond to inquiries
  • Generate copyright documentation and evaluation reports
  • Manage copyright filing applications with the U.S. Copyright Office (when using filing service)
  • Track and communicate application status

Communications:

  • Send you our newsletter and educational content
  • Provide updates about industry developments and copyright standards
  • Send service-related notifications and confirmations
  • Provide filing status updates (for filing service users)

Business Operations:

  • Improve our website and services
  • Train and improve our AI evaluation system
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations and protect our rights

🆕 Advertising and Marketing:

  • Measure the effectiveness of our advertising campaigns on platforms like Instagram and Facebook
  • Show relevant advertisements to people who have visited our website or similar audiences
  • Optimize our marketing spend by understanding which ads drive conversions
  • Create lookalike audiences of users with similar interests to our customers
  • Retarget website visitors with relevant ads across Meta's advertising network

Marketing and Content

Educational Content:

  • Share industry updates, copyright developments, and creative insights
  • Provide helpful guides and resources for AI music creators
  • Feature success stories from our creator community

Service Updates:

  • Announce new features, improvements, and service offerings
  • Inform you about pricing changes or special promotions
  • Send occasional surveys to gather feedback and improve our services

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who help us operate our business:

Technology Infrastructure:

  • Vercel: Website hosting and deployment
  • Amazon Web Services (AWS): File storage and infrastructure
  • HubSpot: Customer relationship management and email communications

Payment Processing:

  • Stripe: Secure payment processing (we do not store your full payment card information)

AI Services:

  • Anthropic (Claude AI): AI-powered copyright evaluation and document generation

🆕 Advertising and Analytics Partners:

  • Meta Platforms, Inc. (Facebook): We use Meta Pixel to track website conversions, measure ad effectiveness, and deliver targeted advertisements on Facebook and Instagram. Meta receives information about your website visits, actions taken, and device information. Meta's Data Policy
  • Google LLC: We use Google Analytics for website analytics and understanding user behavior. Google's Privacy Policy

These partners may use cookies and similar tracking technologies to collect information about your online activities across different websites and services for advertising and analytics purposes.

Email Services:

  • Postmark: Transactional email delivery

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, including:

  • Compliance with legal obligations (court orders, subpoenas, regulatory requirements)
  • Protection of our rights, property, or safety, or that of our users or the public
  • Investigation of fraud, security issues, or technical problems
  • Enforcement of our Terms of Service or other agreements

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

  • Service Records: Maintained for the duration of your use of our services plus 7 years (for legal compliance)
  • Copyright Documentation: Retained indefinitely to support your copyright claims
  • Payment Records: Retained for 7 years (tax and accounting requirements)
  • Marketing Communications: Until you unsubscribe or request deletion
  • Website Analytics: Aggregated data retained indefinitely; individual user data deleted after 26 months

Your Privacy Rights

General Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Receive your information in a structured, machine-readable format
  • Object: Object to certain types of processing (such as direct marketing)
  • Restrict: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for processing based on consent

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Know: Request details about the personal information we collect, use, disclose, and sell
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt out of the "sale" or sharing of personal information
  • Non-Discrimination: You will not be discriminated against for exercising your privacy rights

🆕 Categories of Personal Information Shared for Advertising:

Under the CCPA, we share the following categories of personal information with advertising partners like Meta for cross-context behavioral advertising (targeted ads):

  • Identifiers: Cookies, device IDs, and similar online identifiers
  • Internet Activity: Browsing behavior, pages visited, interactions with our website
  • Geolocation Data: General location based on IP address

Opt-Out: California residents can opt out of this sharing by visiting the Meta Ad Preferences page or using the Digital Advertising Alliance Opt-Out Tool.

Do Not Sell My Personal Information: While we do not "sell" personal information in the traditional sense, we share data with advertising partners as described above. You can opt out using the tools provided in the "Managing Cookies and Tracking" section below.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@infinitesoundhouse.com

Subject Line: "Privacy Rights Request"

Response Time: We will respond within 30 days (or as required by applicable law)

We may need to verify your identity before processing certain requests. This helps us protect your information from unauthorized access.

Managing Cookies and Tracking

You can control cookies and tracking technologies through your browser settings and opt-out tools:

Browser Settings

Most web browsers allow you to manage cookie preferences through the settings menu. You can typically:

  • Block all cookies
  • Accept only first-party cookies
  • Delete cookies after each browsing session
  • See which cookies are set and delete them individually

Note: Disabling certain cookies may affect website functionality and your user experience.

🆕 Advertising Opt-Outs

Control personalized advertising:

Analytics Opt-Outs

Do Not Track

Some browsers have "Do Not Track" (DNT) features. However, there is currently no industry standard for how websites should respond to DNT signals. We do not currently respond to Do Not Track browser settings, but we provide multiple opt-out options as described above.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant authorities
  • Other legally approved transfer mechanisms

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

If you believe we have collected information from a child under 13, please contact us immediately at privacy@infinitesoundhouse.com

Third-Party Links

Our website may contain links to third-party websites (YouTube, social media platforms, Copyright Office, etc.). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any information to them.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification for significant changes
  • Providing notice through our website or services

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Privacy Questions: privacy@infinitesoundhouse.com

General Support: support@infinitesoundhouse.com

Mailing Address: Infinite Sound House LLC, 5000 Eldorado Parkway, Suite 401, Frisco, TX 75033

Response Time: We will respond to privacy requests within 30 days (or as required by applicable law)

State-Specific Privacy Information

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. See the "California Privacy Rights" section above for details.

Do Not Sell My Personal Information: We do not sell personal information to third parties in the traditional sense. However, we do share data with advertising partners as described in this policy. You can opt out using the tools provided above.

Nevada Residents

Nevada residents have the right to opt out of the sale of certain covered information. We do not sell covered information as defined under Nevada law.

Other States

We comply with state-specific privacy laws where applicable. If your state has enacted privacy legislation, you may have additional rights. Contact us for more information.

Data Processing Legal Bases (For GDPR)

When processing your personal information, we rely on the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities (e.g., advertising cookies like Meta Pixel)
  • Contract: When processing is necessary to fulfill our contractual obligations to you
  • Legal Obligation: When we must process information to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., website analytics), provided these don't override your rights

🆕 For Advertising and Meta Pixel:

We rely on consent as the legal basis for using Meta Pixel and other advertising tracking technologies. If you are in the EU/EEA, you can withdraw your consent at any time by adjusting your cookie preferences or using the opt-out tools provided in the "Managing Cookies and Tracking" section.

By using Get Real-ISH services, you acknowledge that you have read and understood this Privacy Policy.

© 2024 Infinite Sound House LLC. All rights reserved.